Freshworks, a people-first AI service software company, is transforming customer and IT support with products like Freshdesk and Freshservice—built natively on AWS. With over 70,000 customers across 120 countries, they rely on AWS services including RDS, OpenSearch, SageMaker, and Bedrock to develop and deploy AI-powered solutions at scale. This infrastructure allows Freshworks to focus on delivering seamless, compliant, and secure customer experiences without the burden of managing underlying systems. AWS enables Freshworks to innovate faster and meet the demands of both SMBs and enterprise clients. By integrating LLMs and running globally across regions, they continue to lead in AI-enhanced support solutions.
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