With AWS, Equiniti set up new environments quickly and tested its technology choices early through a rapid proof of concept. The team could build fast and at scale, turning features on whenever and however they wanted, without relying on third parties, and while meeting the strict regulatory requirements of the fintech industry.
Amazon Connect Customer fit the bill: cloud-based, built to scale, and equipped to give agents the tools to deliver the best possible customer experience. Now, Equiniti is positioned to leverage agentic AI. The team estimates 30% of today’s agent-handled interactions could be automated, freeing agents to focus on complex, high-value work while helping customers reach outcomes faster.
AI helps Equiniti become more human-centered—giving agents more time for interactions that require empathy and connection, while automation speeds resolution.
Ready to build customer experiences that scale without losing the human touch? Discover what Amazon Connect Customer can do for your business.
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